Shipping policy

 

Delivery Information

We deliver Nationwide to your door via THE COURIER GUY.

Economy Shipping - R100
1-5 working days (depending on location)
Johannesburg/Pretoria
Same day delivery if order is placed before 10.30 AM (Monday-Friday)
Vereeniging, Soweto, Lenasia, Benoni, Tembisa delivered Overnight.
Other Cities
2-5 working days

Overnight Courier - R160
Applies ONLY TO MAIN SA Cities: Cape town, Durban, Port Elizabeth, East London, Bloemfontein , Pietermaritzburg, George, Polokwane, Mahikeng, Nelspruit, Rustenburg (Monday-Thursday)  if order placed before 11.30 am. (Excludes High Risk Areas) 

There is NO overnight on Fridays! 

Free Shipping on orders over R2000 (excluded High Risk areas) and bulky items. 

High Risk areas flat economy R185 

Neicha ONLINE has the right to cancel any orders due to unauthorized use of our website or violation of our Terms of Use.

Transit Time

Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays. Kindly expect extended delivery times for High Risk Areas.

Neicha ONLINE reserves 24 working hours for processing from the time an order is placed before it is transferred to our carrier and leaves our warehouse for shipment.

Below is an example of typical processing for an order. Please note that this is just an example and not a guaranteed timeline:

Day 1: Order is placed.
Orders placed before 10:00am on business days have a chance to be picked up by the carrier the same day. Please always take into consideration that in high traffic days package may not be processed until next day. If the order is placed after 10:00am, or on a weekend or holiday, the package will be picked up by the carrier on in same day in afternoon or on following business day.

Transit Time
Next Business Day: Package has its first transit scan and has started en route for its destination (“Collection submitted” is not part of transit time).

Please note packages will only move during business days (weekends and holidays are excluded towards transit time).

* We provide the above example to help you plan accordingly when ordering supplies for your upcoming client appointments. Please plan your orders to allow extra time for possible unexpected delays. 

Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding weekend and public holidays).